Free shipping on every order. Processing in 1–3 business days. Delivery in 8–12 business days.
- Processing: 1–3 business days
- Delivery: 8–12 business days after dispatch
- Shipping: FREE, no minimum spend
HOW YOUR ORDER TRAVELS
Order placed: immediately
>> Processing: 1–3 business days
>> Dispatch: after processing
>> Delivery: 8–12 business days
WHERE YOUR ORDER SHIPS FROM
Edward Fremantle works with partner warehouses outside Australia. Your order is packed and shipped directly from them to your door, anywhere in Australia, including PO Boxes.
DELIVERY TIMES
Below are our average delivery times for all orders:
- Order processing: 1–3 business days (may take longer for orders placed on a Friday night or over the weekend)
- Estimated delivery: 8–12 business days after dispatch
These times are estimates, not guarantees. Busy periods such as Black Friday and Christmas, customs checks and remote locations can add a few days.
TRACKING
Once your order ships, we email you a tracking number. Tracking can take 2–3 days to show its first update. If your order contains several items, they may arrive in separate parcels.
HOW TO PLACE AN ORDER
1. Product: go to the product page, choose the right options and click "Add to cart".
2. Checkout: click "Checkout" and enter your contact details and delivery address. Then click "Continue to shipping".
3. Review: check your address. Shipping is shown as free. Click "Continue to payment".
4. Payment: choose your preferred payment method. All payments are encrypted with SSL, so you can always count on a secure checkout.
5. Confirm: click "Complete order" and follow the instructions to finish your payment. If you have any problems, contact us.
PAYMENT METHODS
All payments at Edward Fremantle are encrypted with SSL. We accept the payment methods shown at checkout, including:
- Credit and debit cards: Visa, Mastercard, American Express
- PayPal
- Apple Pay and Google Pay
SHIPPING COSTS
We cover the shipping costs on every order. All our products are delivered door to door, 100% free, with no minimum order value.
CUSTOMS AND GST
Orders to Australia under AUD 1,000 are not charged import duty. Any GST that applies is shown at checkout, so there are no extra fees on delivery.
LOST OR LATE PARCELS
If your tracking hasn't moved for 10 business days, or your order hasn't arrived 20 business days after dispatch, email support@edward-fremantle.com. We'll investigate with the carrier and send a replacement or a full refund if the parcel is lost.
WRONG ADDRESS
Please check your address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll fix it before dispatch.
QUESTIONS
Our team is happy to help with any question about your order: support@edward-fremantle.com
Velour Commerce LLC, trading as Edward Fremantle
30 N Gould St, Ste R, Sheridan, WY 82801, United States