1. WHO WE ARE AND HOW TO CONTACT US
1.1 Thank you for visiting edward-fremantle.com. This policy explains how we collect, use, store and share your personal information when you use our website or buy from us. Personal information is any information that can identify you.
1.2 The website is operated by Velour Commerce LLC, trading as Edward Fremantle, 30 N Gould St, Ste R, Sheridan, WY 82801, United States ("we", "us"). Email: support@edward-fremantle.com. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.
1.3 Our website uses SSL/TLS encryption to protect personal information and other confidential content, such as orders and enquiries. You can see an encrypted connection by "https://" and the padlock in your browser bar.
2. INFORMATION COLLECTED WHEN YOU VISIT THE WEBSITE
When you browse our website without ordering or contacting us, we collect only the information your browser sends to our servers (server log files), which we need to show you the website:
- The page you visited
- Date and time of access
- Amount of data sent
- The website you came from
- Browser and operating system
- IP address
We use this information to keep the website stable and working properly. We may review these logs if there are signs of unlawful use.
3. COOKIES
We use cookies to make our website work and to enable certain features. Cookies are small text files stored on your device. Some are deleted when you close your browser (session cookies); others stay on your device for a set period so we, or our partners, can recognise your browser on your next visit (persistent cookies).
Cookies may collect browser and location data and your IP address. Some cookies make shopping easier, for example by remembering what is in your cart. Our advertising partners may also set cookies to show you relevant ads (third-party cookies).
You can set your browser to tell you when cookies are set, accept or refuse them case by case, or block them altogether. Some parts of the website may not work properly without cookies. You can manage cookies in the settings of Chrome, Safari, Firefox, Edge or Opera.
4. CONTACTING US
When you contact us by email or through our contact form, we collect the information you provide (such as your name, email and message). We use it only to answer your enquiry and for related administration, and delete it once your enquiry is resolved unless we must keep it by law.
5. CUSTOMER ACCOUNTS AND ORDERS
When you place an order or open a customer account, we collect the information shown in the relevant forms, such as your name, email, phone number and addresses. We use it to process your order and manage your account.
You can ask us to delete your customer account at any time by emailing support@edward-fremantle.com. After your order is complete or your account is deleted, we keep the information we are required to keep for tax and legal purposes and delete it when that period ends, unless you have agreed to further use.
6. MARKETING EMAILS
6.1 Newsletter. If you sign up for our newsletter, we send you news about our products and offers. All we need is your email address. We only send newsletters once you have confirmed your subscription, and we record the date and time you signed up. Every email includes an unsubscribe link, and we remove your address from our list as soon as you unsubscribe.
6.2 Existing customers. If you give us your email address when you buy from us, we may send you emails about similar products, in line with the Australian Spam Act 2003. You can opt out at any time using the unsubscribe link in any email.
7. ORDER FULFILMENT AND PAYMENT
7.1 We share your name, address and contact details with our fulfilment partners and couriers so they can deliver your order. We share payment information with our payment providers only as needed to process your payment.
7.2 Payment providers. Payments are processed by Shopify Payments and, if you choose it, PayPal. Card payments are handled directly by these providers under their own privacy policies; we never see or store your full card number. PayPal may carry out its own checks when you pay with PayPal.
8. REVIEW REQUESTS
If you agree during or after your order, we may send you one email asking you to review your purchase. You can withdraw this consent at any time by emailing us.
9. SOCIAL MEDIA
Our website links to our pages on Facebook and Instagram (operated by Meta Platforms, Inc., USA). These are simple links: no information is sent to these platforms until you click a link and visit their site, where their own privacy policies apply.
10. ADVERTISING AND ANALYTICS
10.1 Google Analytics. We use Google Analytics (Google LLC, USA) to understand how visitors use our website, with IP addresses shortened before storage. Google uses this information on our behalf to compile reports on website activity.
10.2 Google Ads. We use Google Ads and its conversion tracking to measure how our ads perform and to show you relevant ads on other websites (remarketing), using cookies.
10.3 Meta Pixel. We use the Meta Pixel (Meta Platforms, Inc.) to measure how our Facebook and Instagram ads perform and to show relevant ads to people who have visited our website.
You can limit personalised ads in your Google ad settings (adssettings.google.com) and your Facebook or Instagram ad preferences, and block these cookies in your browser.
11. SENDING INFORMATION OVERSEAS
Some of the providers above (including Shopify, Google, Meta, PayPal and our fulfilment partners) store or process information outside Australia, including in the United States and Asia. We only share what each provider needs to do its job, and we take reasonable steps to ensure they protect it.
12. YOUR RIGHTS
Under the Australian Privacy Principles you can:
- Access the personal information we hold about you.
- Correct information that is inaccurate, out of date or incomplete.
- Ask us to delete your information where we no longer need to keep it.
- Opt out of marketing emails at any time.
- Withdraw consent you have given, for the future.
- Complain about how we have handled your information.
To use any of these rights, email support@edward-fremantle.com. We will reply within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
13. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as we need it for the purposes above, or as long as tax and legal record-keeping rules require. After that, we delete or de-identify it.
14. CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version is always on this page.